We want you to be happy with your experience at Presa and hence have a liberal cancellation and return policy.
How do I Cancel an Order?
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by contacting us at email@example.com or 8700521185
For outright cancellations:
- If you cancel your order before your product has shipped, we will refund the entire amount in your account.
For cancellations made after the product has shipped:
- Once you receive the product it will be eligible for replacement only in cases where there are defects found with the product and/or the wrong product was shipped vis-à-vis the one placed by you on the website.
Return and Refund Policy
There will be no exchange in any sale of more than 30% discount
In case the size does not fit or the product(s) are damaged/defective, they can be returned in the original packaging within 7 days of delivery. Once we have verified the damage, defect and/or error, you shall receive a Replacement or Exchange and will be charged a return-processing fee of Rs 200.
Presa reserves the right to refuse a payment or replacement on the return of a product purchased from www.presaflats.com if the product is not received in its original condition, or is received in a damaged or used state. All products to be returned must be notified and shipped to Presa within 7 Days of Receipt of your order.
We strive to dispatch your product(s) as soon as you place your order with us, or within 7-10 business days. hence any requests for cancellation of orders placed should be made immediately by emailing us at firstname.lastname@example.org . If the order has already been processed or shipped by the time of communication, the cancellation policy for a shipped order will be applicable, i.e., only cases of defective/incorrect product shall be considered.
Please Note: Any product purchased on SALE is non-refundable and non-exchangable.