Cancellation & Refunds

We want you to be happy with your experience at Presa and hence have a liberal cancellation and return policy.

How do I Cancel an Order?

If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by contacting us at presafootwear@gmail.com or 8700521185

For outright cancellations:

-     If you cancel your order before your product has shipped, we will refund the entire amount in your account.

For cancellations made after the product has shipped:

-    Once you receive the product it will be eligible for replacement only in cases where there are defects found with the product and/or the wrong product was shipped vis-à-vis the one placed by you on the website. 

Return and Refund Policy

There will be no exchange in any sale of more than 30% discount 

In case the size does not fit or the product(s) are damaged/defective, they can be returned in the original packaging within 7 days of delivery. Once we have verified the damage, defect and/or error, you shall receive a Replacement or Exchange  and will be charged a return-processing fee of Rs 200.

Presa reserves the right to refuse a payment or replacement on the return of a product purchased from www.presaflats.com if the product is not received in its original condition, or is received in a damaged or used state. All products to be returned must be notified and shipped to Presa within 7 Days of Receipt of your order. 

We strive to dispatch your product(s) as soon as you place your order with us, or within 7-10 business days. hence any requests for cancellation of orders placed should be made immediately by emailing us at presafootwear@gmail.com . If the order has already been processed or shipped by the time of communication, the cancellation policy for a shipped order will be applicable, i.e., only cases of defective/incorrect product shall be considered.

Please Note: Any product purchased on SALE is non-refundable and non-exchangable.